Operation manager-Monitoraggio e Valutazione

Ruolo: Operation manager

Ruolo e Responsabilità / Role and Responsibilities
Under the supervision of the Head of Mission, in coordination with Project Managers (PMs), and relevant HQ desks and implementing partners’ staff and field teams, the MEAL Manager is responsible of the development and implementation of MEAL strategies, tools and standards needed to improve UPP actions’ effectiveness, quality and accountability.

Essential Responsibilities and Duties
Support the Design and Implementation of Country MEAL Systems & Enhance MEAL capacities:
• Manage and implement integrated data management and M&E systems in line with project and programme specific requirements. Review data collection tools and systems, making sure the data collected feeds into programmatic decisions, and ensuring adaptive management.
• Oversee data collection, progress tracking against activities, analysis (both qual and quant) and reporting on performance indicators,
• Develops and ensures correct implementation of Action’s MEAL Plan, providing guidance and technical support to the MEAL Officers/Assistants.
• Conducts regular data quality assessment in line with UPP and donor requirements.
• Supports program evaluation plan including mid-term, real time and final evaluation.
• Lead the development of qualitative, cross-programme assessments and harmonise data collection processes across the mission.
• Support the expansion of IM/FCRM Team and completion of health platform
• Define and establish different Assessments (KAP, baseline, end-line survey etc)
Capacity Building:
• Provides training mandates in MEAL to UPP staff and partner teams in data collection, analysis, and accountability.
• Train staff on MEAL frameworks for new sectors of programming as necessary.
• Develop capacity building plans for MEAL Dept. Staff on annual and mid-term basis.
Promote Learning for Improved Program Quality, Strategic Development & Decision Making:
• Responsible for leading/organising learning workshops at key project intervals or completion of new sectorial interventions.
• Lead and coordinate the design, implementation and data analysis of needs’ assessments and research, and to the drafting of assessments and donor reports.
• Support Desk Officers/PM in drafting evidence-based project proposals and leading SMART indicator design.
Quality Internal and External Reporting:
• Supports the PM in the submission of monthly reports to HQ, and interim/final reports to the donor – ensuring data is prepared and disaggregation as needed, matching to donor requirements.
• Supports PM in response to donors or HQ requests and/or changes in the operating environment to update or revise activities/indicators as necessary.
• Develop content and process for lessons learnt
• Interval project reviews in coordination with PM’s and desk
• Robust data management system along with regular quality checks through data audits
Safeguarding:
• Oversee AAP (Accountability to Affected Population) activities, including community feedback and complaints response mechanism (CRM) in coordination with field teams and consortium counterparts.
• Ensure adequate mechanisms are in place to ensure safeguarding of beneficiaries and UPP/local partner programme staff.
• Support in investigations regarding breaches of policy if directed by HoM or considered relevant.
Department Management:
• Manage a team of MEAL, IM and FCRM Officers, and ensure close coordination with implementing partner’s MEAL Team.
• Ensure the department has sufficient human and financial resources to operate efficiently whilst advocating sound opportunities for growth in collaboration with HoM/ MEAL Specialist.
• Foster strong working relationships internally within the MEAL team and externally with other departments/desk officers.
• Represent UPP in relevant working groups and collaborate with external actors for ensuring strong uptake of new MEAL strategies/developments in NES.
• Other ad-hoc management responsibilities as delegated or necessary according to line management.