Settore professionale: Monitoraggio e Valutazione
INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.
Terms of reference
Job Title: Accountability Officer
Duty station: Maiduguri
Starting date: 01/10/2021
Contract duration: 6 months
Reporting to: Head of Mission (hierarchical)
Supervision of: HQ Internal Auditor
Dependents: Non-family Duty station
General context of the project
Since 2009, the Boko Haram insurgency has crippled north eastern Nigeria. Borno State continues to be most affected, with over 1.8 million internally displaced persons (IDPs). Recent advances by the Nigerian Army and the Multinational Joint Task Force have improved humanitarian access in 22 of the 27 Local Government Areas (LGAs) in Borno, but have also revealed the extent of the crisis. In newly accessible areas, basic infrastructure has been destroyed, essential services are non-existent, and most local governance systems are not functional.
In support to the UN-led coordinated humanitarian response in the region, INTERSOS is implementing more than 6 projects addressing critical gaps in health and nutrition, WASH, Protection, Health, Food Security, Livelihood and Camp Coordination and Camp Management services for a highly vulnerable population in the newly accessible host communities in of Ngala, Bama, Dikwa, Banki, Damasak, Monguno, Magumeri, Jere-MMC Local Government Area (LGA), Borno State, Nigeria.
Ruolo: Advocacy officer
General purpose of the position
The Accountability Officer is responsible to lead the accountability system within the Mission, according to INTERSOS “Organizational Management and Control Model” and related Policies.
Main responsibilities and tasks
1. Systematically analyze and follow-up the complaint mechanisms in all country bases by supporting and reinforcing the existing accountability tools.
2. Receiving the complaints through the different tools and processes put in place and keeping the database of complaints updated and available for Headquarters’ or Mission’s investigations.
3. Refer to relevant actors and senior managers in case of misconduct or breaches of the rule, following the established pathways.
1. Ensure the reinforcement and/or development of effective and sustainable accountability mechanisms, including the complaint and feedback mechanism for program beneficiaries/stakeholders in collaboration with the Heads of Field Office, PM and Coordinators.
a) Ensure that clear SOPs are in place for the collection and processing of feedbacks and complaints through modalities that are easily accessible to beneficiaries, volunteers and staff;
b) Ensure that data resulting from the feedback and complaint mechanism is properly archived and analyzed on a regular basis;
c) Ensure that the community engagement is done in an appropriate and respectful manner, managing expectations and providing a transparent client-oriented service;
d) Conduct investigations (at National level) related to complaints, in compliance with INTERSOS internal policies, and producing all relevant investigation documents, if required;
e) Immediate refer to the PSEA focal point for any SEAH (sexual exploitation and abuses, harassment) suspected or confirmed incident.
f) Immediate referral of survivors of SEAH to the relevant actors in the Mission for follow up.