Project manager-Diritti Umani


INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: MEAL Manager

Code: 60-6442

Duty station: Dnipro, with regular field visits to other locations

Starting date: 01/05/2023

Contract duration: 6 months (renewable)

Reporting to: Country Director

Supervision of: 3 MEAL Officers (national)

Dependents: non-family duty station

General context of the project

The war in Ukraine, which started on the 24th of February, shows no signs of abating, and continues to drive increasing humanitarian needs across the country. The most recent verified figures record more than 11,000 civilian casualties since the war began, including 4,889 people killed and 6,263 injured. The real numbers are likely much higher, but already exceeds the verified 10,982 civilian casualties reported in the previous 8 years of conflict in eastern Ukraine. The number of internally displaced persons (IDPs) has now dropped from a peak of just over 8 million, however the majority (3.9 million) continue to be from the east of the country, the main focus of the current Russian offensive (IOM), with many IDPs coming from Kharkivska, Zaporiska and Dnipropetrovska Oblasts. Access concerns and humanitarian needs are particularly high in eastern Donetska and Luhanska oblasts where the conflict is intensifying and critical infrastructure damages prevent civilians from accessing basic services.

INTERSOS started working on the Ukraine crisis from the very beginning of the conflict, first through a regional response with operations in neighboring countries (Poland and Moldova) and subsequently within Ukraine (since March 2022). Today INTERSOS is present in Lvivska, Vinnytska, Poltavska, Odeska and Dnipropetrovska Oblasts with bases of operations and warehouses in Lviv, Vinnytsia, Poltava, Odesa, Kyiv and Dnipro allowing a wide geographical coverage. Moreover, INTERSOS is in the process of expanding operations in Odeska and Dnipropetrovska. INTERSOS is currently implementing Health, Protection, NFIs and WASH interventions, funded by UNHCR, SV, OCHA, GFFO, AICS and ECHO encompassing several components: distribution of medicines to Regional Health Departments and shelters and equipment for clinics, Cash for Health, mobilisation of Protection mobile teams, establishment of community-based protection mechanisms, case management for CP/PWSN cases, psychosocial support (PSS), Protection Monitoring (PM), and distribution of material assistance to vulnerable individuals and households.

General purpose of the position

The MEAL Manager supports the Programmes Coordinator on the good implementation of MEAL processes and activities throughout the project cycle and as per the MEAL plans, and works closely with the Head of Mission for accountability and complaints management. He/she manages and provides support to the MEAL Officers at base level.​

Main responsibilities and tasks


In coordination with the Programmes Coordinator, and in accordance with INTERSOS practices, leads on the development and implementation of the organisational MEAL system for the Ukraine mission, ensuring accountability to donors, clusters, and beneficiaries
In coordination with the Programmes Coordinator, develops and updates monitoring tools to facilitate accurate data collection
Follows up with the MEAL Officers on the timely implementation of MEAL surveys (PDMs, internal evaluations) in the field as per the MEAL plans, and supports in the data analysis of the surveys
Participates in regular meetings with the programmes team to follow-up on programmes implementation and adapt MEAL activities accordingly
Ensure monthly field visits to main locations where projects are implemented, to work with the MEAL Officers and to monitor INTERSOS ongoing programmes
Data management

Sets up project databases at the beginning of each project with the support of the MEAL Officers
Supports the programmes team in the creation of data collection tools, when needed
Develops and improves dashboards as per request by the Programmes/Technical Coordinators
Ensures regular updates of the indicators reporting databases and reports project indicators to clusters on a monthly basis

Supports the MEAL Officers in formulating recommendations in the MEAL reports to improve the activities, and the follow-up of such recommendations
Promotes all aspects of MEAL to support the creation of an organizational culture which prioritizes quality programming
Builds strong relationships with colleagues and ensures MEAL system is understood and supported at field and national office level

In coordination with the Head of Mission, as well as the HQ Internal Auditor, develops the Mission’s Complaint Feedback and Response Mechanism (CFRM)
Manages feedback and complaints collected in the field and ensure a proper follow up
Raises awareness about the CFRM in the field, when necessary
Reports any sensitive complaints immediately as per INTERSOS SOPs
Ensures external accountability to donors through the implementation of timely and quality MEAL activities leading to timely and accurate reporting
Ensures that MEAL related soft and hard versions of tools and files are properly archived, secured and easily available upon request
Human Resources Management

Is responsible to recruit positions of his/her team, with the support of the HR department
Welcomes and briefs new employees working under his/her direct management
Manages and supports the staff under his/her direct management
Evaluates the performances of his/her team members
Ensures MEAL Induction to new Programmes staff
Ensures weekly meetings with the staff under his/her direct management
Ensures monthly planning of the MEAL team under his/her direct management and reports to the Head of Mission
Programmes Design and Reporting

Ensures that MEAL is an integral part of the programmes design stage and features in all proposal development.
Advises the Programme team and Technical Coordinator in the development of indicators and means of measurement at proposal development stage
Ensures that MEAL resources are included in proposal development and work
Reviews the reports drafted by MEAL Officers
In coordination with the Protection Coordinator, review monthly Protection Monitoring Reports drafted by the Protection Information Management Officers
Supports the Programmes Coordinator in the production of high quality analysis reports to illustrate INTERSOS’ impact, including evidence of good practice and replicable programmes, and ensure that they are communicated appropriately

Trains MEAL Officers or any other programmes staff on Kobo and other data collection tools, as needed
Trains programmes team on MEAL activities, if required
Identify training needs for the staff under his/her direct management
How to apply
Interested candidates are invited to apply following the link below:

Please note that our application process is made of 3 quick steps: register (including your name, email, password and citizenship), sign-up and apply by attaching your CV in PDF format. Through the platform, candidates will be able to track their applications’ history with INTERSOS.

Please also mention the name, position and contact details of at least three references: two line managers and one HR referent. Family members are to be excluded.

Only short-listed candidates will be contacted for the first interview.

Settore professionale: Diritti Umani

Ruolo: Project manager

Condizioni contrattuali


  • Titolo di studio: Laurea di primo livello
  • Esperienza pregressa: da 3 anni a 5 anni
  • Lingue conosciute: Inglese (preferenziale); Ucraino (preferenziale); Russo (preferenziale)


Professional Experience

Minimum 3 years of relevant work experience in a MEAL department in emergency contexts
Previous working experience with NGOs in humanitarian contexts
Previous working experience working in active conflict or post-conflict setting
Professional Requirements

Excellent computer literacy (Word, Excel, PowerPoint)
Strong background in data collection, data analysis, and presentation
Strong knowledge of quantitative and qualitative research methods
Strong experience in data visualization tools
Excellent written communication and reporting skills (in English)

Fluency in English (written and spoken)
Knowledge of Ukrainian or Russian would be a strong asset
Personal Requirements

Strong motivation and adherence to the humanitarian principles and the mission of INTERSOS
Availability to travel on national territory
Flexibility in working hours
Strong attitude for teamwork and collaboration within a complex organisation
Good leadership skills
Confidentiality, respect, and non-discriminatory attitude
Strong planning and organizational skills
Ability to work well under pressure


  • Tipologia: Operatore
  • Data inizio lavoro: 01/05/2023
  • Durata: > 3 Mesi
  • Scadenza vacancy: 21/04/2023

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